What To Expect
WHAT TO EXPECT
Are you about to hit SCHEDULE and just wondering what you can expect once you do? We have our process down pat, in an easy outline, just for you!
When you call into our office, our friendly team members will be ready to get you booked as soon as possible. We know you may be dealing with a really hot or really cold home, so we are on it with our earliest availability! If you choose to submit a web schedule form, we will reach out by email and text, per your chosen preference to confirm your appointment time window.
DAY BEFORE APPOINTMENT
If you scheduled your appointment a few days, weeks or months out, don’t worry, we will remind you the day before your appointment and confirm with you to make sure we are still on for your service.
DAY OF APPOINTMENT & ARRIVAL
On the day of your schedule appointment, you should have been given a timeframe window of when our technician will be at your home. One of the homeowners does need to be there for the appointment. Our technician will call or text you to let you know when they are on their way.
COVID-19 :: When we arrive, our technician will be wearing shoe booties to protect your home’s floors when entering. We are currently wearing facemasks for protection and practicing 6-foot social distancing when interacting with customers. All proposals are done digital, so no paperwork is being handed back and forth. Approvals and transactions can all be done by email and/or tablet as well. All agreements, invoices, financing papers, warranty information, manuals, receipts, etc. are digital and will be emailed to the customer throughout the service visit and after.
DIAGNOSTICS AND ESTIMATES
Our team of certified experts know what they are doing and what they are looking for when diagnosing your system’s problems. If a repair is needed, they will show you, in the best way possible, what is happening and explain the breakdown. If you requested an Estimate for a new system, our technician will share with you the Good, Better, and Best options for replacement, keeping cost and energy efficiency in mind. We also have Financing options if you need to make a purchase but don’t have the funds readily available. If you approve the repair proposal or new system proposal, our technician will share with you a timeline for the work to be done and start the scheduling process. If our tech can make the repair or install happen that day, they will begin right away!
After your service visit, our team will follow up with you by phone in the next day or so to make sure you were pleased with your experience and answer any questions you may have lingering. We send out a satisfaction survey as well so that we can use your responses as training for our technicians. Our goal is 100% customer satisfaction. If we need to train on something to make sure we do things better, we want to know about it! After an install, we will also schedule a quality assurance visit a week or so after just to come back and make sure everything is working the way it should be.
We hope to build a relationship with you. We are passionate about what we do and we really do hold customer satisfaction in the highest importance. After you have us out for a service, maintenance, or install, we will keep in touch. If you sign up for a PMA Maintenance plan, we will remind you when it’s time to schedule, so you don’t forget and so that your system has a long and happy life! We are “Your Trusted Local HVAC Experts!” and we earn that title by providing you with the best customer service, always!
Ready to schedule your appointment now?